5-star ratings really boil down to exceeding expectations. Here are some strategies:
1. A good presentation
Include good quality photos and sell experiences, incorporating photos of the area. We will encourage them to make a reservation if they find street or neighborhood details that convey a good vibe.
Also find out how to improve the promotion of your AL in digital media in our article.
2. Detailed information
To avoid any misunderstandings later, please clearly specify your establishment's rules and cancellation policy.
3. Comfortable check-in and check-out
Manage your schedules well and speed up these processes with a good Fast Check-in tool. BA Direto allows the sharing of guest data quickly and securely, at the distance of a click.
4. Surprise them with a gift
A welcome gift like bottles of water, wine or champagne or even some typical product or detail from your locality? Certainly they will not remain indifferent and put a positive assessment.
5. Leave a welcome letter
Where he greets them kindly and gives them more information about the accommodation and the area, such as different transport options, activities or tourist attractions.
6. Go a little further
Bring some special details: tea bags and kettle, coffee machine, breakfast pastries, etc. Some hosts also offer home-style slippers at the foot of the bed. Chargers, universal adapters or extension cords will also be extremely helpful.
7. Offer discount on next stay
After you've done the rest of the job, it's very likely that they'll think of you for an upcoming vacation and recommend you to friends and family.
8. Leave a card
In bed or at the breakfast table with a phrase like: “Dear guest, nothing would make us happier than reading your opinion. If you are satisfied with our services, please leave us a comment”.
9. A few days later, send an email
Thank the trust. Remind them of the discount you offered them and enter the link where they can leave the review. The easier it is, the better, so make sure the link takes them directly to the page where they start writing. Don't forget to say thank you.